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SHIPPING POLICY

  1. Shipping Area
    We currently only offer delivery service within the United States, including all 50 states. Please ensure your delivery address is within our delivery area.
  2. Shipping Companies
    We partner with several reputable shipping companies to ensure fast and reliable delivery. We primarily use the following shipping companies:
    UPS
    FedEx
    USPS (United States Postal Service)
    Based on your order and delivery address, you will be automatically selected the most suitable shipping company.
  3. Processing Time
    All orders will be processed within 1-3 business days after confirmation. Please note that processing time is different from shipping time. Your order will begin its shipping time calculation after it is packed in our warehouse and handed over to the shipping company.
  4. Shipping Time
    Once your order is shipped, you can expect the following shipping times:
    Standard Shipping: 3-7 business days
    Express Shipping: 1-3 business days
    Actual shipping times may vary due to destination, weather conditions, and other unpredictable factors.
  5. Shipping Costs
    Shipping costs will vary depending on the shipping method and delivery address. Shipping costs will be shown in your order details at checkout.
  6. Package Tracking
    Once we hand over your order to the shipping company, you will receive an email with a tracking link, allowing you to check your package’s status at any time. If you do not receive tracking information, please check your spam/junk mail folder or contact customer service.
  7. Undelivered Packages
    If your package is lost or damaged in transit, please contact our customer service team immediately. We will be happy to assist you.
  8. Refusal of Packages
    If you refuse to accept the package, shipping costs will not be refunded. Furthermore, the goods must be returned to us unused and undamaged.
  9. Holiday and Peak Season Delivery
    During holidays or peak sales periods, shipping times may be delayed. We recommend placing your order in advance to ensure timely delivery.