- Do I need to register an account to place an order?
No account registration is required to place an order, but we recommend registering an account to manage your orders, track delivery status, and enjoy more personalized services.
- Where can I buy your products?
Currently, we only offer delivery within the United States. Please ensure your shipping address is within our service area.
- How can I check my order status?
You can log in to your account to check your order status or track your package using the order tracking link provided on our website.
- Can I change or cancel my order?
If your order has not yet shipped, you can contact us within 24 hours of order confirmation to request changes or cancellation. Please contact us via customer service email to process this request.
- Do your products support returns?
Yes, we offer a return service. If you are not satisfied with your purchase within 30 days of receiving the product, you can fill out a return request and return the product to us. Please ensure the product is unused and in its original packaging.
- How do I apply for a return?
Please visit our website’s Returns and Refunds policy page, fill out the return application form as instructed, and return the item to our designated address.
- What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and other secure electronic payment methods.
- How much is shipping?
Shipping costs vary depending on your shipping address and order amount. Specific costs will vary based on order weight, destination, and chosen shipping method. You can view an estimated shipping cost at checkout.
- How do I choose the right size?
Please choose the appropriate size based on your body type. If you still have questions, please contact our customer service.
- Are the items on the website in stock?
We strive to maintain the accuracy of product information on the website; however, due to fluctuating demand, some items may be temporarily out of stock. If you encounter any inventory issues when placing your order, we will notify you as soon as possible.
- What material information do you provide?
On each product’s detailed page, we list the material composition and care instructions for that product. If you have specific concerns about the materials, you can check the relevant information before purchasing.
- How can I contact your customer service?
You can contact us through the following methods:
Email: lutrs7268@outlook.com
We will reply to your inquiries as soon as possible.
- Can I try on items in your store?
Currently, we only offer online shopping and do not support trying on items in physical stores. We are working hard to provide you with a more convenient shopping experience.
- Do you regularly launch new products?
Yes, we regularly update our product catalog and launch new styles and discount activities. Please be sure to subscribe to our email newsletter to receive the latest information and offers.